Reference

mata11 Privacy Policy For Your Account

Our Privacy Policy explains what we collect when you open a mata11 account, why phone verification is required before account access, and how we handle records linked to…

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DATA HELP ROUTE

Get Privacy Policy Help Through Support

A clear support route helps when your Privacy Policy question concerns a login event, wallet reference or account record. Start from the account help path beside the cashier area and describe the request in plain English. If you are in Jakarta or elsewhere in Indonesia, include your account phone number and the relevant date so we can locate the correct record without asking for your wallet password.

Team online

Access request

Ask us to confirm the personal data connected with your mata11 account. We may ask for phone verification before releasing account details, so the request reaches the correct account holder.

Correction request

Tell our support team which account detail needs changing and why. Include the affected phone number or wallet reference, but never send your password, PIN or full wallet credentials.

Wallet record check

For DANA, OVO, GoPay or QRIS questions, share the transaction date, amount reference and status shown in your account. We use those details to trace the relevant record.

HANDLING YOUR RECORDS

How We Apply The Privacy Policy

We apply this Privacy Policy at the points where data is created or used, rather than treating privacy as a separate account task.

Account details

We use your phone and account details to create access, complete verification and send account-related replies. We do not need your DANA, OVO, GoPay or QRIS password to investigate a payment reference.

Device signals

Your browser, device type, login time and session signals can be recorded for account protection. On mobile, these details help us distinguish a normal return from an unusual access attempt.

Cookie controls

Session cookies keep your login state and selected settings available while you move through account pages. Browser controls can remove or block cookies, though necessary access functions may then stop working.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us reconcile status. We use the reference and account details needed for that check, not your wallet PIN.

Retention steps

We keep account, support and payment-reference records for operational, security or legal needs. When a record no longer serves one of those purposes, we remove it or make it no longer identifiable.

Your requests

Use the account help route to request access, correction or deletion where available. We may verify your phone first and explain any record that must remain because local law requires retention.

Privacy Policy Answers For mata11

These Privacy Policy answers address the account and wallet questions you may search before opening access. If your situation is not covered, use the support route beside the cashier area and include the account phone number connected with your request.

It covers account and phone details, verification events, login and device signals, cookie settings, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use phone verification before account access to connect the request with the correct account and reduce unauthorised entry. We may also use it when handling a data access or correction request.

No. Our policy uses the payment reference and account details needed to check status. Do not send a DANA, OVO, GoPay or QRIS password, PIN or full wallet credentials to support.

Open the account help route beside the cashier area and ask for a data access request. Include your account phone number and relevant date; we may verify your phone before replying.

Yes, you can request a correction through the same support path. Identify the inaccurate account detail and provide the matching phone number or payment reference, without sharing a password or PIN.

Cookies can retain your session and selected settings between account pages. You can manage them in your browser, but blocking necessary cookies may interrupt login, verification or account access.

We retain records while they serve operational, security or legal needs, then remove or anonymise them when possible. Retention and access depend on local law, which may require some records to remain.

Related Pages

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